Welcome to the Join Up Dots business coaching podcast interview with Nikki Pett
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Introducing Nikki Pett
Nikki Pett is todays guest, joining us on the Join Up Dots business coaching podcast interview.
She is a lady who is an entrepreneur, author, speaker, passionate trainer and philanthropist and believes that the way to a flourishing business is by working as hard as she can on the relationship building side of things.
And believe me she really works hard on the bit that so many people forget about nowadays the offline personal touch, writing anywhere from 1000 to 2000 personal notes a year.
If you have a great relationship with people, not only will they trust you, but they will tell their friends about you too seems to be the order of the day..
Nikki Pett has been in the promotions industry since 2000, going on to establish her own company in 2002 when she realized that there was a definite gap in the industry.
How The Dots Joined Up For Nikki
She didn’t see that the training that was being provided to companies across America was achieving the results that she would have expected.
She called it “hit and run mentality” training and knew when she published the bestselling book Relationship ROI that she had to teach companies to make the most of what they already had.
Sure go looking for new sales leads, but for god sake do everything you can with the customers you already have.
Nurture the relationship, build the trust, and make sure that they don’t want to go anywhere else
But can you take these same strategies into your personal lives, and build better and stronger relationships with partners, friends and colleagues?
Can you look at gaining ROI in whatever field you focus your energies in?
Well let’s bring onto the show to start joining up dots, as we discuss the words of Steve Jobs in todays Free podcast, with the one and only Nikki Pett
During the show we discussed such weighty topics with Nikki Pett such as:
Why she tries so hard everyday to make life a playground. Don’t have a life with work and play in opposition. Just have a life.
How she was made to recall flexing her entrepreneurial spirit as a child after hearing a speech by her step-father at her Wedding.
How she found the struggle with cash flow in the beginning of her business a huge issue, and almost gave up, but was persuaded after the support of her husband to keep going on.
How she came to the realisation that she was able to create her own economic climate, and what a liberating thought that was.
How she likes nothing better than dancing in her office, as this is being authentically her and make people love her more and more.
How listening is the number one part to any communication and is the thing that is sadly forgotten by most business owners.
How To Connect With Nikki Pett
If you want our whole collection of shows then jump over to the podcast archives here
Audio Transcription Of Nikki Pett Interview
When we’re young, we have an amazing positive outlook about how great life is going to be. But somewhere along the line we forget to dream and end up settling. join up dots features amazing people who refuse to give up and chose to go after their dreams. This is your blueprint for greatness. So here’s your host live from the back of his garden in the UK, David Ralph.
David Ralph [0:26]
Yes, hello there. Good morning to you all, and welcome to Episode 217 of join up dots. This is the only one that I’m going to say to you, you don’t actually have to listen to do you realize there’s only 25 days till Christmas. So this might be your only opportunity. So if you are whizzing around the shops trying to get all the gifts in, take your mp3 player and listen to us at the same time. But I do both things. Today’s guest on the show is a lady who is an author, speaker, passionate trainer and philanthropist and believes that the way to a flourishing business is by working as hard as she can on the relationship building side. And believe me, she really works hard on the bit that so many people forget about nowadays, the offline personal touch, she writes anywhere from 1000 to 2000 personal notes a year, I can’t actually remember the last time I wrote a personal notes, I’m going to find out how she does. If you have a great relationship with people, not only will they trust you, but they will tell their friends about you two seems to be the order of the day. And she’s been in the promotions industry since 2000. Going on to establish own company in 2002, when she realized there was a definite gap in the industry. She didn’t say that the training that was being provided to companies across America was achieving the results that she would have expected she called it hit and run mentality training. And knew when she published the best selling book relationship ROI that she had to teach companies to make the most of what they already had. Sure go looking for new sales leads, but God’s sake, do everything you can with the customers you already have. nurture the relationship, build the trust, and make sure that they don’t want to go anywhere else. But can you take the same strategies into your personal lives and build better and stronger relationships with partners, friends and colleagues? And can you look at gaining ROI in whatever field you focus your energies on? Well, let’s find out as we bring on to the show to start join up dots. The one and only Nikki pet. How are you Nikki?
Nikki Pett [2:16]
I’m very well David, thank you for an very nice welcome
David Ralph [2:20]
is lovely to have you here. As I was saying just before recording, I’ve spent all morning getting women out of bed, and then it’s early. It’s early for you. It’s about half past six. Have you had breakfast?
Nikki Pett [2:31]
Oh, you bet I’m up at four every morning.
David Ralph [2:34]
You’ll know your full o’clock.
Unknown Speaker [2:37]
I am I love life. I love my job. I’m chomping at the bit to get in here.
David Ralph [2:42]
Where do you live? Because I’ll tell you what frightens me with four o’clock. I know you live in Canada. And I have spoken to numerous Canadians in my time. And I remember having a conversation with two particularly drunk Canadian ladies in New Orleans, who said said to me, we have grown up in Canada, we’ve lived our whole life in Canada. And we’ve never got used to the winters. So I would imagine at four o’clock On a winter’s day, the last thing you want to do is drag yourself out of bed but you you’re saying no, get going.
Nikki Pett [3:15]
You bet. It’s the best time of day, I get about three and a half hours in before the rest of the world. And I love what I do. So it just it gets me going. And on those dark winter morning, sometimes it can be a challenge. And my husband always says to me, he gets up at the same time. And he says, how many of your competitors do you think are up right now. And that keeps me going.
David Ralph [3:39]
Because I I’m an early riser, I normally get up about sort of 10 past five. And for my household where my son he sees afternoon, he will he will go through to sort of mid afternoon if you allow him to sleep and the daughters aren’t far behind. They all think I’m mad, but you’ve got a support. Is it vitally important for you about your husband? He’s getting up with you. And he’s not sort of dragging you back for another cuddle before you get going?
Nikki Pett [4:05]
Absolutely. Well, we’re both entrepreneurs. And yeah, it’s incredibly important to have that support, to have your partner support you. I do have friends who are entrepreneurs. And I know that they don’t have that same level of support. And I know that it’s really taxing I know, being an entrepreneur is is a roller coaster ride. And you really do need someone to keep you grounded and to keep you motivated on those days that you’re not motivated.
David Ralph [4:33]
So Have you always been entrepreneurial? Because I know you were sort of in the corporate world beforehand, before you actually branched out and did your own thing. But have you always in your essence 40 yourself? Oh, I really don’t want to work for anybody else. It’s my own
Nikki Pett [4:50]
thing. I don’t think I wouldn’t get hired by anyone else. I think I’m too much not a loose cannon. That’s that’s the wrong expression. But I’m too feisty, I think to be boxed into a corporate environment. And yeah, I guess I always have had that entrepreneurial spirit. I forgotten all about it. But at my wedding, my stepfather did a speech. And I forgotten all about this. But he said, I’m not sure if many people in the room know, but Nikki was actually an entrepreneur at age 11. And apparently, my parents were behind on scheduling didn’t get me into a local day camp. And so what I did was I actually created a program for morning and afternoon activities. And I went knocking on the neighbors doors, and I enrolled about 12 kids into my program for the full week created my own camp that a couple bucks a kid per day. And yeah, it was a win win situation for their parents. And that’s where my my journey started.
David Ralph [5:57]
So So you had hustle muscle, as we say on the show since the early days.
Nikki Pett [6:03]
Oh, gosh, I grew up with a mom that insisted that you walk and talk at the same time things have to get done.
David Ralph [6:10]
But isn’t isn’t that what all women do? Because my wife comes in and she’s like a madhouse. She sort of opens the door. And as soon as she puts her bag down, she’s she’s on the go. And I say Oh, just relax. You know? No, no, we got dinner to do we got this to do we got that to do. And while she’s doing it, yeah, she’s touching her phone, and she’s having a conversation. I don’t think men are as good at doing but I think men kind of focus in on one thing, and they do it very well. But women do have the ability to walk and talk, as you say at the same time.
Nikki Pett [6:41]
Yeah, and I think that it’s a strength on both sides. I think that it’s a strength to be able to completely narrow in on focus and like you said, be able to give it 100% concentration where Yeah, women I mean, we can be at a dinner party and we joke our circle of friends kind of joke about it, because I’ll be in a conversation with the girls and all hear an offside comment from the guys on the other side of the room. And I’ll just kind of point at my eyes point over at the other direction. Like I heard that.
David Ralph [7:12]
You and Eve’s drop up, there’s nothing worse is there?
Unknown Speaker [7:17]
I am I am. But I think that’s a gift that women have for sure.
David Ralph [7:21]
It’s called nosiness. Nikki, you have that that’s not a gift.
Nikki Pett [7:26]
It may be it may be but it served me well.
David Ralph [7:29]
So so you do actually think but it is a talent that has served you well in in sort of building relationships, that ability to kind of, I don’t know, reflect and store information and listen to sort of areas all around you is that what makes you who you are?
Nikki Pett [7:46]
Well, I think that as the years have gone by, and certainly as I’m doing more speaking and training on relationships, I’m really trying to focus on being a devout listener. So I talked about in my workshops, you know, that there is listening, where you meet someone at a networking function, or you meet someone at a dinner party, and you get introduced and within 30 seconds, you forgotten their name. And that’s how most people listen. And now I’m trying to really focus on being that devout listener that gives 100% attention. You know, when you’re out to lunch with a client, or a colleague, or a potential employer, to completely block out everything that’s going on around you, and just really focus in on the person in front of you. And I think that being in this digital insane world that we live in, that you can really set yourself apart as a professional, if you can practice that art of about listening, which is really what I’m trying to do. You know, in the past few years really focusing on that.
David Ralph [8:57]
I agree with that. 100% I, I was a trainer for many, many years, and I was a trainer always had to do the employees induction courses. So any new member of staff would come to me for three days, and within maybe 20 seconds, two minutes, whatever. I needed to engage with them and make them feel relaxed. And the key thing for me was the listening, it was the ability to actually listen to what they’re saying, and then ask questions, but they would want to answer because it was about them. But ultimately has taken me to this point here. Now the interesting thing is I can have these conversations, but I hours a day, and I am laser targeted on what you’re saying. But when I go into the house, I’ll turn him a word my wife says, and she says, you know, how have you been doing it all day, and you just didn’t hear that? kind of tired myself out by now I don’t want to listen to this kind of stuff. But um, did you find that in your personal life? Are you very good professionally, but actually, with your husband and stuff you kind of you is closed somewhat?
Nikki Pett [9:59]
Well, it’s interesting, because he was actually the first one that I kind of really practice the skill on, you know, after work over a glass of wine just really sitting and engaging and talking. And it’s transformed our relationship as well. We talked about things that we never used to talk about, we talked about goals and vision in the future. And I know that he appreciates the undivided attention. I do find it hard, I’m honest, being out in social situations at parties and that sort of thing. Like when I’m in my professional environment, if I’m in a meeting with a client, I’m laser laser focus. But yeah, like you alluded to kind of in that personal setting, it can be a little more challenging for sure.
David Ralph [10:41]
I didn’t just allude to it. I think I just said it straight out. I think God, I hope my wife doesn’t listen to this one. But she she knows anyway, she’s, she’s married to me, she knows what she’s gonna get. So So do you think incompetent in communication, listening is more important than speaking? Is that where people struggle, and they don’t make bad choices in how they’re interacting with people?
Nikki Pett [11:03]
Absolutely, I actually have a good friend that I was just thinking about yesterday, who is extremely successful at what he does. But he does not let you get a word in edgewise. And he’s a one upper. So I talked about one uppers in my courses. And basically, that’s the person that you meet at, you know, could be socially at a party or someone in the office who everything that you say they have to one up in the conversation. So, you know, if your kid when the spelling bee, they have to pipe in that their kid wanted, you know, when two years ago, or you’re traveling to Italy, they’ve been there done that kind of thing. And I thought about him yesterday thinking man, he could triple his business. If number one, he actually stopped to listen to what other people were saying and actually made them feel, you know, engaged in the conversation, reflect on their answers, instead of just thinking of what he would say next, that he would go so much further and have questions that would actually get them to open up and put them in the spotlight. And I was just kind of shaking my head yesterday, because I thought yeah, I mean, he is successful. But he could triple that triple that if you just practice the skill of listening and questioning.
David Ralph [12:21]
If you sat down with him on a coaching session, and you said, what you were saying now? Or maybe he listens into the show, and he kind of things Oh, I think I know who she’s talking about. It’s me. Do you? Do you think that he would take that on board? Or is he where he is now?
Nikki Pett [12:38]
You know, I think that he is he’s got a lot to say. And like I said, He’s very successful, he’s very confident, I just don’t think that he would recognize that in himself to be honest with you.
David Ralph [12:52]
So So when did you recognize but the training was hit and run, because when I was researching about you, as I say I’ve been a trainer for many, many years. And it always used to kind of annoy me, but I used to call it sort of checklist training, people would go, right, we’ve got to come on the training calls, and you knew that you’d spend a day or two days doing the best job you possibly could. And then they would go back and just sort of do what they were doing before they came into a training might sort of last a couple of days, and then it would just drift back. And you see that in sort of sales. But people say no, we need a training course we need to build this somebody comes in, they do the training course. And it just doesn’t hit that core essence of it’s about the relationship building was that the key thing but you saw that made you realize, but there was a need for your your work?
Nikki Pett [13:43]
Yeah, so I started out 14 years ago, and I actually worked for another company similar in the industry that I’m in. So promotional marketing. And I followed and kind of was mentored by this gentleman for too long and painful, painful years. But I learned a lot of life lessons along the way. But basically, the hit and run kind of training that I was thrown into was that old school sales approach. So go door knocking close a sale, get your money and move on. And there was no investment in the long term relationship. And so I kind of reflected and kind of observed for a couple of years, and I realized that it wasn’t a profitable way to grow a business, you’re just constantly chasing new leads, or worse, you’re being taught that you that hit and run mentality training means a ton of cold calling, which most people dread cold calling, and I was one of those people. And so I just saw that when I switched gears and actually really focused on the relationship, making sure that it was a win win, staying in touch with people cultivating, you know, seeking out other people’s needs, it wasn’t just about making the sale, it was about making sure that I followed their progress through a project to make sure that they were reaching their goals.
David Ralph [15:05]
But is it isn’t that sort of fundamental. Yeah, I used to do cold calling in London in the 80s. And it was it was cold calling without models really huge. Basically, it was just getting the sale, getting the sale, get the sale. But over a period of time, we saw a change towards what you’re saying. But hang on, why are we trying to get new business just for the sale? Why don’t we get more sales out of the business? We’ve already got? Let’s build those relationships. So we would you know, we would warm call them we would phone them up and say, is there anything we can do for you today? We was in insurance. And so if there was a big storm, we would phone them up and say this is your insurance company? Are you okay? Do you need any help? Do you need us to do any sort of paperwork for you? That kind of stuff? And it just seems to me to be that’s the sensible approach? Isn’t it being proactive to build those relationships and stop them leaving?
Nikki Pett [15:56]
Absolutely. And aren’t we spend 100% of our marketing budget on our existing clients. And I’m literally not looking for new clients, we get referrals, we’ve been really fortunate we get a few referrals a week. And it’s because we put that investment, like you said, I love that you called on those people because it shows them that it’s not about the money. I mean, yes, we’re in business, we make money when we’re in business, but you actually care to pick up the phone to make sure that someone’s okay. And one of the things that I love to share with the people that I coach with is make sure that you touch base with people make sure that you check in and ask, you know, what can we do to increase our level of service? Not Is there anything that we can do, but what can we do to increase our level of service. And people are desperate to have a voice, they want to be heard, they want to have their say. And you know, some people have clients that would really rather avoid any kind of conference. And so being proactive and making those calls, and just checking in and making sure that they’re please is a great way to ensure that you retain those people so they don’t slip away, some people will just quietly, you know, be unhappy, and then just slip away. And that’s the worst case scenario, even if it’s, even if I have some bad feedback for you, you want to know about it so that you can create a good news scenario.
David Ralph [17:25]
Yeah, the way we used to say that something like I don’t know, 30% of our business never actually complained, but you just went and you You didn’t even have the opportunity to find out, have I done anything wrong? Are we not providing that? So being devil’s advocate, I’m just from my sort of experience, if we had said to people, you know, is there any ways that we can sort of increase the service? I would say 99.9% would say yes, make it cheaper? And that would be the answer that we would have had to struggle with instantly to sort of justify ourselves. Do you find that is a common sort of response, not just from the customers, but from the people who you’re trying to teach that process to?
Nikki Pett [18:07]
I think that there are some people who naturally have to ask for a deal, or they want to have things cheaper, and I think it’s just finding out, you know, where do they see the real value in the relationship. So, okay, now, if we have to offer this cheaper, that’s probably going to impact the level of service that we can provide to you. So are we willing to decrease the value that we bring in terms of service and quality to the table or a guaranteed to the table? What’s most valuable, and I think that often people don’t realize that it all goes hand in hand, right, you can get the very cheapest, and you do get what you pay for right? Or you can pay for quality and get a quality service in return. Right. But I think it’s communicating the value. And sometimes people don’t realize all the work that goes on behind the scenes to make sure that their account is taken care of. So being able to check in with people and communicate, you know what you’re doing and making sure your expectations are aligned, it is a huge part of retention and relationships.
David Ralph [19:16]
So you’re obviously incredibly passionate about this, and you’re incredibly experienced. But there was a time when you were maybe passionate, but not as experienced before you actually made the leap and went out on your own to do these things. How scary was it at that time when you decided to go on your own because that is the kind of fundamental essence of the show for all the listeners out there who have got this idea. They’ve got this business plan, they’ve got something that they want to do in their life, but for some reason, it’s holding them back. Did you have those same kind of frightening thoughts?
Nikki Pett [19:50]
Well, it’s interesting, I kind of just jumped in like a lot of entrepreneurs do, I didn’t have a plan, I just kind of started out I am one told me, I was absolutely crazy. I launched my business a month after I was married a month after buying a brand new home and a brand new car. And I think that sometimes that puts a real fire under you to make sure that you make it happen. And it wasn’t until probably two years on my own. The scariest part was the cash flow situation. I mean, any entrepreneur gets that cash flow can can make or break you. And I went through a really, I went through a real struggle at the very beginning thinking I’m working so hard. And you know, something has got to give, I didn’t pay myself for a while. And remember, I had an assistant and I thought how on earth am I going to make payroll. And that’s scary. And that’s the reality of being an entrepreneur. Fortunately, we were, we were able to take out a loan to be able to temporarily kind of keep the business afloat. But I mean, it’s something even when you go through growth spurts, so in 2008, we grew the business 43.3%. And a lot of that business was offshore purchasing, meaning there’s this huge time gap in between when you’re paying your supplier in Hong Kong when you’re getting the goods delivered. And then of course, when your client is paying you. And I remember having a conversation in the parking lot, just in tears, because on the one side, business was growing so fast, and it was exciting. And then on the other side, there was this huge gap of cash flow. And if I’m honest, I was ready to throw in the towel, because I just couldn’t grasp the happiness and yet the kind of bitterness about the the cash flow situation. And again, going back to my husband is so supportive said to me know what this is when 90% of people give up, it will happen we will work on a plan will collect the money, you know, faster, we’ll figure something out. But I’ve had massive highs and lows, as any entrepreneur has, I’m sure
David Ralph [22:24]
would you have given up if he wasn’t around, if it was just you doing the do on a daily basis without that support? Do you think you would have gone hang on I’m gonna I’m gonna get a job, it’s going to be easier.
Nikki Pett [22:37]
You know, I think deep deep down, I couldn’t ever, you know, abandon what I do. And what I’ve built I love I’m so passionate. And I truly feel fortunate every day that I do what I love. I you know, I have people who friends of mine who read going to work, they live for the weekends, and I just can’t imagine it. And I know that it’s I know that it’s a blessing. I know that a lot of people do dread getting up on that Monday morning. And so No, I think at the end of the day, I could never abandon what I have. I do love it. But you know, you do hit those those valleys. But there’s also a lot of peaks along the way too. So,
David Ralph [23:21]
but let’s start talking about those peaks. But let’s play some words that will really help your colleagues and your friends who really don’t want to get out of bed every morning. This is Jim Carrey,
Unknown Speaker [23:31]
my father could have been a great comedian, but he didn’t believe that that was possible for him. And so he made a conservative choice. Instead, he got a safe job as an accountant. And when I was 12 years old, he was let go from that safe job. And our family had to do whatever we could to survive. I learned many great lessons from my father, not the least of which was that you can fail at what you don’t want. So you might as well take a chance on doing what you love.
David Ralph [23:57]
Now you obviously love what you’re doing, even though you’ve been through hell to get there is that the kind of message that really for the people that you speak to? And for the people that I speak to who kind of don’t like their job, and they’re just trying to get through to the weekend? Should we sort of get them more focused on you’re only on this planet once you might as well do something that you love?
Nikki Pett [24:21]
Absolutely. And I think that a realization that I came to was that I have control over the outcome, I can create my own economy. You know, 2008, I mentioned that big growth spurt when everybody was, you know, and granted, we went through some pretty pretty terrible times financially as a whole. I think that ability to know that you can control the outcome like Jim Carrey just alluded to there about his dad being fired or being let go from this safe job that happened to us so many people. And it’s empowering to know that financial freedom and that financial security is actually knowing that you can control it, you can determine how busy or how you know, quiet, how big you want to grow a business, but you can do the activities day in and day out that ensure success.
David Ralph [25:22]
Why do people not believe that then why are so many people and this really is the nuts and bolts of join up dots. But they are on a path that may be 2530 years ago was the safe route. But now, so many of them, they might lose their job after Christmas, and then they’ve got nothing to fall back on. And I’m not saying for a moment, everyone’s got to be entrepreneurial, because so many people quite frankly, are going to be rubbish entrepreneurs, but they can have something else can they we’ve got opportunities now to at least provide a parachute, if that safe route doesn’t turn out to be safe.
Nikki Pett [25:58]
Yeah, and I think what we’re breaks my heart more, I have a couple of friends who work for organizations. And one of them literally said, Oh, if I stick it out, I don’t love my job. But if I stick it out for 15 more years, 15 years, that’s a long time. If I stick it out for 15 more years, they’ll get their full package. And I thought, Wow, I can’t, I cannot imagine that is you know, a huge chunk of your life that you’re going to be unhappy. And just grab the opportunity, even if you start, you know, part time or you start doing it on the weekends and gain your confidence. But I think a lot of I think our parents have an influence on that I was always really supported. My parents, you know, just encouraged me right from the very beginning. And they weren’t naysayers. They didn’t think that I was crazy going out on my own. But I do know that a lot of people don’t have that kind of family support. So I tend to be the type to jump full in. But for those people who are kind of, you know, dreading those Monday mornings are considering it start part time and build up that kind of security and confidence and then go for it Don’t be stuck in something for 15 years for, you know, a pale that may or may not come
David Ralph [27:23]
as horrific, isn’t it? I listened to that now and my vibe, my spirit has changed totally within the last year basically, I couldn’t do one day in a company. Now I am I take it back to what you said right at the very beginning that you are, you know, you are totally entrepreneurial. I would go as far that you’re totally unemployable as well. I think I’m unemployable. I don’t think that I could work for somebody else. And I certainly couldn’t do 15 years on something, but I don’t like just for the sake of payment at the end. Oh my god. You know, it’s an old adage, but you know, you’d be out of prison quicker.
Nikki Pett [28:01]
Yeah, no, I’m completely unemployable. I actually had I was dancing in the office the other day is we often do have short breaks and have a little dance party, random dance party. And
David Ralph [28:13]
many of you just on your own, or do you do you do get our colleagues and then we’ll have a dance.
Nikki Pett [28:18]
We’re a team of four at the moment. I actually am the only one that dances everybody else laughs But I just need to, you know, get that energy going when it’s three in the afternoon, and I’ve been here since you know, 5am. So I walked by one of my new team members, and she just came from a corporate environment. And I said to her, I wouldn’t get hired at corporate would I? And she kind of looked at me and didn’t know what to say and said, Yeah, I don’t think you’d be hired in corporate.
David Ralph [28:47]
America. If you even went for a job interview, you were kind of try your best not to get it. I think you would self sabotage now. That’s how unemployable you are.
Nikki Pett [28:56]
Perhaps, you know, it’s interesting, I guess, some of the things when I go into meetings, and we’re talking about marketing plans and my promotions business, and they’ll have seven people around the table making a decision about something that maybe costs $5,000 to execute. And I’ll sit at the table and I’ll look around counting everybody salary, thinking I would be pissed right off if I was the owner of this company. That’s literally what I think and being able to, as a business owner, pull the trigger, make a decision, grab the bull by the horns, you know, being able to make those split second decisions is so important. Where I think I would go bananas, I would be a caged animal having to go through different levels of red tape for approval.
David Ralph [29:45]
I think you need to bring in limbo dancing. Everybody would like mo dancing is not proper dancing. And you could send a tape some world rulers across a desk, then and Ben, get them to see how low they can get. And it’d be very good for physique, you know, health and safety. They will be like building their flexibility as well.
Unknown Speaker [30:04]
fantastic idea. I love it.
David Ralph [30:06]
Yeah. And send us some pictures when you do it. And we’re put it on the site where we we were brought out Limbo dancing in the office.
Nikki Pett [30:14]
David Ralph [30:16]
Yeah, I always remember that from Do you remember that program in the 80s moonlighting with Bruce Willis.
Unknown Speaker [30:21]
I don’t you don’t remember moonlighting?
David Ralph [30:25]
You’re obviously you’re obviously too young that Bruce Willis before he became sort of running around in a vest shooting people. He was on a TV program called moonlighting. And he played a detective. And he’s, um, he’s colleague, the owner of the company was a lady called civil shepherd. And she was an ex model. So she was all glamorous, and serious. And he was a kind of white boy, detective. And when she would walk out the office, he would then create games, but all the employees would do. And you’re, you’re the kind of female Bruce Willis in the in the nicest way. And I bet you’ve never been called that before ever.
Nikki Pett [31:00]
I’ve been called many things. But the female version of Bruce Willis, that’s a first
David Ralph [31:04]
vago, that’s what you get on join up dots, you get some exclusives. So we’ve your whole vibe, Ben, is it kind of, obviously it’s a fun vibe, are you somebody that brings that into it, because you are building relationships with your employees to vein, build the relationships with your clients is that the kind of vibe that you go with?
Nikki Pett [31:27]
It’s interesting, because I don’t know if you had a chance to see the cover of my book. But I’ve gone through a lot of transformation over the past couple of years, when I launched that book, I was still stuck in that very, I mean, I’m still professional now, but very in the box look. So in the front of the cover of the book, there’s, you know, I’m wearing a dress shirt with my cufflinks with my monogram shirt. And thinking that that’s how I had to show up for clients to take me seriously. And I really come into who I am, and recognizing that I’m kind of quirky and kind of fun and feisty, and I like to joke around. And so I’ve changed. Even my approach is much more casual with my employees, as well as when I’m meeting with clients that I don’t have to look like a banker to be taken seriously. Most days, I’m rocking my red cowboy boots with you know, jeans and a funky blazer. And that’s, that’s my vibe, I’m fun. That’s, that’s who I am. And we used to have a strict dress code here in the office. And now you know what you were, if you’re comfortable in jeans and a shirt, you wear that you’re still professional, you still bring your all and if you are true to that vibe, if you’re true to who you really are. I mean, it completely changed how I approach conversations with clients as well, that I was comfortable in my skin when I wasn’t wearing a suit when I wasn’t dressed like a banker. So
David Ralph [33:01]
it’s fundamental to all the conversations. And just before I started recording with you, I had a conversation with a lady in New York, and we were saying exactly the same thing. One of the things that you need to do, and so many people don’t, is just find something that you’re very good at, and become even better at it. And then I mean, sell it to the people that can’t do it. And it’s quite easy for you. And you might have that sort of limiting mindset. But you think I can do this really easy. This isn’t hard work, but I’m making some good money. But the other thing, and I kind of think I had this inside me and totally agree with you. For years and years and years, I wanted to be who I am now. But I used to put the suit on, I used to go and do overdue, and I kind of bought into what people wanted me to be. And for many, many years, I would be called a maverick because I didn’t quite fit into their sort of way of operating. And I used to take that as an insult. I used to think no, that’s not fair. You know, I’m being myself. Now I take it as a badge of honor. And once you can find that thing, but you are authentically here to do and more importantly, be yourself. It’s so much easier, isn’t it? You’ve got so much more effort because you’re not trying to put extra effort into being something you’re not.
Nikki Pett [34:17]
Yeah, and I think you connect with people so much easier because they see that you’re authentic. They know that you’re you know, you don’t come across as stuffy or just casual, you’re you you come from a place of service, you genuinely want to help them and whether you’re dressed in a suit or a tie or you’re in jeans and comfortably who you are, you’re still going to get them their outcome. But I do think it makes people more approachable. And some people are really comfortable in a suit. I had lunch with a client yesterday, who is an incredible dresser. He wasn’t even working that day. And he had, you know, the the bow tie going on and the vest and whatnot, but that’s who he is. But I think that people will gravitate towards you when they feel that you’re comfortable in your skin.
David Ralph [35:05]
If you look at somebody who is Uber successful, someone like Tom Hanks, for example, I think most of us would feel that if Tom Hanks walked in, once we got over, oh, it’s Tom Hanks businesses surprise, you just be able to have a conversation with him because he doesn’t seem to put on any airs and graces he is where he is he is successful. He embraces that fact, he’s very good at it. And he just seems normal. Somebody like Richard Branson as well is bare? Do you think once people get to a certain level of success, that is one of the core things, they realized that that by being totally human. It’s more powerful than trying to put on airs and graces. I’ve had managers before, who were like middle managers, I couldn’t engage with them at all, just because it was just so difficult. And I think I would be more easy to strike up a conversation with Tom Hanks, then I would have done with some of my old managers. Did you think that’s a key point?
Nikki Pett [36:01]
So it’s interesting that you mentioned Tom Hanks, my father in law actually flew from Heathrow to I think it was Miami. And he did not know who Tom Hanks was. And they sat together on a flight. And the entire time they had it conversation about family and my father in law had no idea who it was. It was only after he got off the plane that somebody mentioned, you know, that was Tom Hanks that you were speaking to. He didn’t even know who he was. They just had the greatest conversation. So it’s interesting that you mentioned his name.
David Ralph [36:38]
But that’s good, isn’t it? That is absolutely yeah. If you can sit there with somebody and just not even be fazed by who they are, or they’re not putting on extra ammunition are they they’re just being themselves that I think that’s brilliant. And I think that says a lot about Tom Hanks.
Nikki Pett [36:56]
Yeah, and you were talking about Richard Branson as well, I know that something that I really admire, and I read a number of his books, and I just adore him. But one of the things that he talks about is just being real with your employees and connecting with your employees. And sometimes that means going out and having a few drinks and letting your guard down. And I think that that’s also something that I’ve learned along the way is just to be authentic. I mean, your team will see you when you’re at your highest high, they’ll see you at your lowest low. But it’s also apologizing when it needs to be set when story needs to be said. And it’s actually really empowering just to be that raw and real with your team. And you don’t have to be perfect all the time, or pretend that you have everything together. But just being comfortable in that you know what I’m struggling right now, or I’m sorry, I shouldn’t have, you know, spoken to you the way that I did. And I want I want to, you know, apologize for that. And I think that it grows a team that much stronger, and that they respect you for your authenticity.
David Ralph [38:02]
So do you think your team compared to other teams that you obviously interact with in other companies? Do you think yours is one that’s getting stronger by the day because of that?
Nikki Pett [38:12]
Oh, my gosh. So my team is amazing. I’m so fortunate I have one intern who’s wait University right now, literally, when he comes back, he’ll be coming back full time in the spring when he graduates when he is on vacation, where the first stop that he makes he comes to the office to see us. And it means so much to me that you know i or i have a team member who’s on Matt leave right now that she was texting me yesterday, they say, Oh, I’m I’m missing work. I’m kind of bored, how are things going? And it’s amazing to me, because I do truly respect and value them as people and consider them friends as well.
David Ralph [38:52]
Once once again, this is all not rocket science is it? You know, if you really open yourself up, you’re honest, your face, you provide a product which is providing value, you work at getting better at it. That is the way to build a flourishing business, isn’t it? Yes, there’s going to be peaks and troughs, there’s going to be struggles, but you’re doing it the right way. You’re being natural, you’re being human. And nowadays, you can’t get away with the fact that with technology taking an advanced role. For most of us, we will like to deal with a human.
Nikki Pett [39:26]
Oh, that human element is. It’s so lacking. And when I talk about, you know, digital insanity, when I do my workshops in the importance of relationships and actually connecting with people, we live and work in a world of superficial relationships. We have, you know, tons of followers or people that we connect with on Facebook, but who do we actually really have face to face connections with we know them well. We care about what’s going on in their lives. It’s just it’s lacking. And I laugh because I say that the generation just behind me, when it comes to relationships, they are screwed unless they recognize that they have to connect on a personal level, I have friends with teenage kids in relationships where they’re always fighting, but they’re never fighting when they’re in person they enjoy each other’s company, when they’re fighting, is the result of a misread text message. And we have all of this miscommunication going on because you can’t possibly hear authenticity and an email or in a text message. That’s why I always encourage people, you know, if you do have a situation going on with a client, and maybe they’re unhappy, you have to pick up the phone, you cannot email people, I drill that into the team members here too, if someone makes a comment in an email and you think they’re unhappy, you have got to pick up the phone and have a conversation on Connect.
David Ralph [41:02]
Because I don’t own a phone at all. I don’t have a landline, I don’t have a mobile phone. And it’s kind of my badge of honor. Now, I would much rather speak to people face to face, even if it’s something that was, you know, difficult to say. And when I used to be a manager of teams, if it was something that was difficult to say, I would take them somewhere else. Not that it was done in front of everyone. And I would just lay it down on the line. And once again, it builds that loyalty because I know that you’re being honest, they can see in your eyes that you’re not doing it for any other reason. But it’s got to be said,
Nikki Pett [41:35]
Yeah, and I think that when people do receive emails, even if it’s, you know, constructive criticism or whatever, it can be misleading. And people also tend to bully behind emails, they will say things in a text message or an email they would never ever say to your face, right?
David Ralph [41:55]
Well, yeah, absolutely. I can’t remember the last time that I’ve had a horrible email. I can’t remember the doing this job. I can’t really remember the last time I had anything unpleasant happened to me, but you still happen on a daily basis.
Unknown Speaker [42:07]
You’re in the right spot, then
David Ralph [42:09]
I am totally in the right spot. This is like playing. And if you can find work that is like playing you’re halfway there isn’t taking us back to Richard Branson. He always says, You know, I don’t believe in work. I don’t believe in play. I just believe in life. And that kind of is the message of what should be. Did you do buy into that? I you know, you’re working hard. But do you feel like it’s play as well?
Nikki Pett [42:31]
Oh, absolutely. I get so excited. If I’m working on a new project for a client. I honestly can’t contain myself. I’m an excitable person anyways, but I do absolutely love it. I love the creative element to it. You know, even the the struggles or the challenges if an order goes wrong. If the factory messes something up, it’s still an opportunity to completely transform the relationship. And yeah, it’s I have a ton of fun network who gets to dance in their office during the day.
David Ralph [43:03]
It was a little girl. And the tagline of the show is connecting our past to build our future and looking back. Is there similarities between the young Nicki were you somebody that was likely to dance around when you resolve eight and 10 years old and, and sort of spend time focusing in on the needs of other people?
Nikki Pett [43:22]
Hmm, when I was eight, or eight, nine or 10, I was doing impressions of W wF wrestlers.
David Ralph [43:31]
I wasn’t expecting that. I’ll be honest.
Nikki Pett [43:34]
I bet you weren’t. So no, I wasn’t I was not a confident kid. When I was at age, I was 210 pounds, five foot two. So I was I was obese as a child. And I was always really social. But I probably was a little more reserved, definitely than I was than I am now.
David Ralph [44:00]
So how have you found the you? Do you that is? Quite honestly, just you is the perfect person to be? How How have you found that person?
Nikki Pett [44:10]
How have I found that person I think opening up and being honest with myself and recognizing emotions. So five years ago, if I had, you know, upset an employee or said something where I came across as bit Curt or whatever, I would have just kind of stuff that down and not really recognize those emotions. And I think that you just evolve as you grow and you’re an adult is that you recognize that you have to see what Why are you hiding that emotion? Why aren’t you coming forward? And apologizing? Is it because of ego are you protecting, because you don’t want people to see you raw and it’s actually so empowering, to be able to recognize your weaknesses and to recognize, you know, why you’re upset and, and really own it. And that’s something that in the past few years, it’s it really has been empowering.
David Ralph [45:21]
So so you’re very courageous because that it’s that is a difficult situation to deal with, isn’t it? being totally open that that’s that’s bravery at its best?
Nikki Pett [45:31]
Well, thank you, you know what I’m actually I’ve always been a pretty guarded individual. So to be able to experience those emotions, I can’t even tell you how freeing it is, I had just a quick story I had a few months ago, some ridicule from some acquaintances, because they saw this transition on, you know, my Facebook page, my website where I’d gone from this, you know, super professional suit looking woman to wearing my cowboy boots and being fun and funky. And I do a series where it’s called bam, and you knock out the competition. So I do this like boxer face, and I pull this feisty face and I have some silly pictures up there. So I
David Ralph [46:16]
do a Bruce Willis face from now on, you know that
Unknown Speaker [46:18]
there you go.
Nikki Pett [46:21]
So I faced some criticism, criticism from them. You know, the Who does? She thinks she is? She looks ridiculous. And so I had a meltdown if you know for about an hour, and then I realized that that is this is who I am. I do pull phases I am, you know, feisty and fun. And that’s not going to resonate with everybody. But it’s actually okay. And I came to a place where I was actually able to go back and thank the person who was criticizing me and say, You know what, you actually gave me a gift because I just came to a realization that I honestly, at the core, I can tell you, I honestly don’t give a rip what you or anyone else thinks about me. This is me in my skin. I’m comfortable with who I am. Take it or leave it.
David Ralph [47:20]
Love that. That is your that is your big dog on the join up dots timeline, but is a big dog, isn’t it that really makes you who you are today.
Nikki Pett [47:31]
Yeah, it was a it was a life changing experience to go through that I was teased when I was overweight as a kid. And I think that initially, all those emotions came back to me. And then I stopped and thought, but I’m not going to change who I am. I’m the happiest that I’ve ever been. Because I’m now being authentically true to myself. So yeah, that was a gift. Thanks for making me get to that point. It was a turning point is interesting, isn’t
David Ralph [47:59]
it? How benefits or the timeline joining up all your dots? Quite often? The big positive, the thing that really shapes you is the difficult stuff. It’s the things that are bad in your life, it’s a situation that you’ve got to deal with is a situation where you look back on it, and you kind of go, oh, that wasn’t good. But I’m so glad I went through it.
Nikki Pett [48:20]
Yes. 100% I actually had when I was sharing with you earlier about some of the financial struggles earlier on in the business. I went to a family friend for alone. And he considered it seriously as a business person. And then afterwards, he said, You know what, I don’t think that it’s a good fit at this time. And I was a little bit, you know, I was bummed out at the time, I was stressed out and strained financially. But it was the best, best thing that could have happened to me because I had to then become resourceful for myself. So yeah, that’s perfect example speak to that.
David Ralph [48:59]
Well, maybe there’s probably the words of Steve Jobs. That’s the theme of the show. And they really do have a great deal of resonance to so many people. I’ve had one or two guests who don’t buy into them at all. But I’m going to play these words and see what you actually think this is Steve Jobs.
Unknown Speaker [49:14]
Of course, it was impossible to connect the dots looking forward when I was in college. But it was very, very clear looking backwards. 10 years later. Again, you can’t connect the dots looking forward, you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something, your gut, destiny, life, karma, whatever. Because believing that the dots will connect down the road will give you the confidence to follow your heart, even when it leaves you off the well worn path. And that will make all the difference.
David Ralph [49:49]
Did you buy into those words of a words? But you go Yes, I can totally see what he’s talking about.
Nikki Pett [49:55]
goosebumps all over? Yes, yes, yes, 100 percent.
I remember and just reflecting on how the dots joined up for me, I initially invested in something about three years ago, that was about $60,000. And it was a mistake. And it was a mistake. While I thought it was a mistake at the time. And that investment led me to meeting some of the most incredible people who have now shaped you know who I am, where I’m headed in the speaking and training world. And I would have never got there. And at the time, I just thought Oh, this is complete disaster. But now that, you know, fast forward three years, I can see that that had to happen in order for those three other connections to fall in place. And for things to be taken off the way that they are. So I agree with it wholeheartedly.
David Ralph [50:57]
When when something comes, I’m speaking on the top of my off the top of my head now because this is something that happens to me a lot and I struggle with it. But when you are working towards something, and you’re really, really struggling and you’re sort of pushing forward, and then somebody might be from your past or some connection suddenly comes out of the woodwork and says, I can help you with that. Do you accept the help? Or do you kind of go? No, no, actually, I appreciate that. But I need to get through it myself. Because I’m in that situation at the moment, I’m getting more and more offers for help from people. And I kind of thing. I don’t know what I can give back to you. I don’t know, you know, it’s lovely for you to offer that. But what can I give back? And I don’t know, it’s just pay it forward, you pay it forward to somebody else. Do you find that in your life?
Nikki Pett [51:44]
Yes, that law of reciprocation? Right, that’s people get nervous if if people come from a place where they just genuinely want to help and give and people think Ooh, what you know, what might they want in return and, and whatnot, I think that the connections that I did make along the way that though, we’re giving to me in terms of advice, and mentorship, and then encouraging me to participate in different conferences, and that sort of thing that really just opened up this new world, in the speaking and training industry. So um, yeah, I’m certainly appreciative and will definitely, definitely pay it forward. We’ve built great relationships as a result, but I’m definitely more open to that humbleness. And recognizing that I can get to a point where I just throw my hands up in the air, and I need help. And then hopefully, one day I’ll be able to be that person that can, you know, mentor, a entrepreneur who’s struggling in the same way and be able to share some of that advice. So yeah, I would say that pay it forward is, is on track.
David Ralph [52:52]
I think pay it forward. He’s amazing. And before I started doing this, I can like default, people were in it for themselves. But now I think no, that’s not the case, I find the most successful people, I’ve got to a point where they start giving back. And they don’t just give back little they give back big time. And it really helps you believe that anything is possible when there’s somebody ahead of you willing to share some time or give some information or help you out in some way? you kind of think, yes, they’re doing it because they were where I was. And they’ve moved forward. And so now they’re paying it back. It’s fascinating, isn’t it?
Nikki Pett [53:29]
For sure. And I think some of the strongest connections that you meet with people who have been down that road before I met a gentleman two years ago, we were on a panel together. And we were sharing some of the highs and lows of being in business. And I was instantly connected with him because he shared a real struggle where he was at the point of suicide, and because of this huge, huge investment that he had made in his business that went south and we’ve stayed in touch since but I thought wow, I mean, he’s leaps and bounds ahead of me in terms of size of business and all that stuff. But I thought he to for him to be so raw and to share. I think that’s what we all need to do. Whether we’re business owners, whether we’re entrepreneurs or employees to have that Ron openness with people that’s that’s where people, people want to know that you’ve been through struggle, it didn’t happen overnight. You weren’t you’re not a perfect individual, you do have your struggles. That’s what people connect with. They want to see that rawness.
David Ralph [54:38]
I think that’s one of the reasons why this show has really taken off, because the conversations are totally, totally honest. And I’m quite surprised at how honest the guests are with me. Because we basically say hello, two minutes before we record. And then we get into these amazingly deep conversations. And I think the unstructured approach where its warts and all. I think that that is what gives it power. And I think that’s what as you say, that’s what people want. They want to know, the warts and all they don’t just want to see the the highlights of people’s lives. They want to see the struggle, because if you see the struggle, you kind of think I could deal with that struggle. That doesn’t seem so bad. Maybe I’ll give you a show.
Nikki Pett [55:20]
Yes, yes. And that’s why I think people to gravitate towards Richard Branson. I mean, he shares his struggles along the way, he doesn’t just tell you that, you know, this is where I am today. And I didn’t go through any bumps along the way. You know, there’s been part companies that have gone bankrupt, he had struggles in school, like we want to know those things you. There’s a show here at Dragon’s Den in Canada. And Arlene Dickinson is an amazing entrepreneur, and she shares about I think she’s like a billionaire now. And she shares in her latest book about being at a kitchen table with, you know, six or seven other business owners or CEOs, CMOS of these big companies. And she was the only one there kind of being really silent in the conversation because she was dreading that something would come up to do with education, and she only has a high school education. Well, she shared that and shared that this was only a few years ago, she’s running this Uber successful company. And she felt that complex, she felt that insecurity. And that was a huge eye opener. And I tweeted and connected with her about that just to say, you know, it’s so rare that you read about successful entrepreneurs sharing those hardships. And I just want to thank you for being so honest.
David Ralph [56:39]
I think the show is going to be called the human show. I think that’s really what we’ve been talking about all the way through and done. Just before I send you back in time to have another relationship and have a one on one with your younger self. I do have the question that I’ve been burning to ask. But you write nearly 2000 personal notes a year. That’s like, that’s like six a day, how do you manage to do that?
Nikki Pett [57:03]
I have a system. So I have a pop up reminder that comes up in my inbox. First thing the morning, I’m pretty routine. It’s the first thing that I do. And some of those notes are thanking people for business, someone might pop into my head and I’ll write them a note just to say that I’m thinking about them. It might be you know, reconnecting with a client it might be sending out a thank you to a vendor that pulled through. But I actually love I love it. And I think it’s a lost art form and people people respond people call to thank me for their further thank you notes, which is pretty funny. So
David Ralph [57:40]
so so we’re not talking about an email, we’re actually talking about a snail mail it goes off in the post.
Nikki Pett [57:45]
Oh, yeah. No, a snail mail for sure. The actual handwritten note with a stamp and all
David Ralph [57:52]
that that’s like, triple fo, isn’t it that that’s why email is so easy. That’s why texting because you just go bang, bang, bang and press a button. And it’s kind of there. So you really putting yourself out and that that’s what people are responding to? Isn’t it? Is that extra effort?
Nikki Pett [58:05]
Oh, yeah, I mean, 20 years ago, it was exciting to get a personal note today, people are shocked.
David Ralph [58:11]
Yeah, I got one the other day from a businessman. And he was somebody that I connected with. And he sent me this lovely photo of him. And these kids are just saying, you know, thank you for being on the show, blah, blah, blah. And I’ve got it pinned up in front of me, because for that same vibe, really that same feeling. It was like, Oh, my God, somebody actually sent me something that I can touch. And I can move around. And I can’t remember the last time other than a bill. But I’ve had anything come through the post. That was nice.
Nikki Pett [58:40]
Yeah, you know what, and it’ll go up, people will report back to me that they’ll walk into someone’s office. And they’ll see a note that they sent them six months, or 12 months ago. And it’s still up in their cubicle, because this is chairs. This is prized possession, because someone actually took the time to sit down down and kind of note when they could have sent an email or a text. And yeah, it’s really, really powerful.
David Ralph [59:06]
The last time I did this actually was about three, maybe four years ago, when I sat there at lunch times writing personal cards, I sent one to my mom and dad, one to my, my wife, my kids. And I wanted to sort of say two things about maybe as a dad, you don’t say so I was just totally honest. And I sent them out to all of them expecting a kind of nice reaction. And my daughter, who was about five at the time was like, Oh, I’m not going to get another one tomorrow, and all the others, but like, what’s the matter with dad? I think he’s having a breakdown, what’s the matter with him? And he kind of fell flat because it was so unusual to receive these things.
Nikki Pett [59:48]
That is so cute. But I love that you did that. I think that’s I think that’s amazing. I don’t know if you follow Darren Hardy, but he talks about, he’s the publisher of Success Magazine. And he talks about and encourages people to keep journals and write letters to your spouse and thanking them for the impact on on your life. And I think the whole thing is actually think it’s in the compound effect where you actually journal for an entire year. And it’s a gratitude journal geared towards your spouse, and then you presented as a gift at the end of the year, which is pretty powerful.
David Ralph [1:00:25]
That’s beyond powerful, isn’t it? And and that can’t be a breakdown Kenny over a year. That is that is effort. That’s not just having a mother.
Nikki Pett [1:00:33]
David Ralph [1:00:35]
wine. Well, this is the end of the show. And I love this conversation because it did feel like two friends just having a chat on a theme. But I’m going to start sending new back in time. And this is part of the show that we call the Sermon on the mic. And if you could go back in time and have a one on one with your younger self, Nikki, what age would you choose? And what advice would you give where we’re going to find out because I’m going to play the fame to now. And when it fades you up, this is the Sermon on the mic.
Unknown Speaker [1:01:05]
Here we go with the best bit of the show.
Nikki Pett [1:01:23]
Well, good morning, Nicola, you are 11 years old right now. And you are not comfortable with the body that you are in. But here’s what I’m here to tell you. That you are an incredible person with spunk and energy, that regardless of your body size, that people love you that you have so much to bring to this world, that regardless of what you look like you are beautiful, and you have an impact to bring to the world and you don’t know what that impact is going to be just yet. You’re going to go through struggles, you’re going to go through ups and downs, you’re going to go through broken hearts along the way, you’re going to break some hearts along the way. But I want you to remember that you have the control over your life, to not only impact people, but to really step into who you are. And when you do step in to who you are. And you feel that authentic you. You will feel such joy and such passion and such enthusiasm, that you will love every single minute of life and you’re going to learn so many lessons along the way. You’re going to make investment mistakes that are actually going to turn into the biggest life lessons that you could possibly imagine. It’ll shape you to be more patient with people. It will shape you to be accepting when people want to offer your help because I know that you’re feisty and you’re stubborn and you don’t like to take advice. But when you actually do break down those barriers and you are open and you are raw, you will be the happiest you are ever meant to be.
David Ralph [1:03:26]
Nikki How can our audience connect with you?
Nikki Pett [1:03:30]
Sure, so would love to have a conversation on Twitter I’m at Nikki and I kk I underscore pet. I have a website which is Nikki pet calm, super simple. And Facebook page which is facebook.com forward slash author, Nikki pet.
David Ralph [1:03:51]
We will have all the links on the show notes. Nikki, thank you so much for spending time with us today joining those dots and please come back again. When you have more dots to join up. I do believe that by joining up the dots and connecting our past is the best way to build our futures Nicky pet. Thank you so much.
Nikki Pett [1:04:07]
Thank you, David.
David doesn’t want you to become a faded version of the brilliant self you are wants to become so he’s put together an amazing guide for you called the eight pieces of advice that every successful entrepreneur practices, including the two that changed his life. Head over to join up dots.com to download this amazing guide for free and we’ll see you tomorrow on join up dots.